Refunds

Design Hut does not return an item for simple change of mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.  In the event a refund would occur it would be covered under Consumer Guidelines. Only items such as these are eligible for return. 

To start a return, contact us at info@designhut.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@designhut.com.au.

Damages and issues
Please inspect your order upon reception and contact us at info@designhut.com.au immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Custom Designs/ Orders

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved design, so please make sure you check the spelling and details carefully, including names and dates.

Items Different from pictures

Product colours may vary depending on what hardware you are viewing from. Any props used in pictures are use for display purpose only and not included in sale, unless stated otherwise. Any products made from raw plywood will be different from pictures as each piece of wood has a different gain.